FAQs
1. How do I care for my clothing purchases?
- Most of our garments are machine washable. For best results, wash on a gentle cycle in cold water and hang to dry. Please check the care label on each item for specific instructions.
2. What is your return policy?
- We accept returns within 30 days of purchase. Items must be unworn, in their original condition, and with tags attached. Refunds will be processed to the original form of payment.
3. How can I track my order?
- Once your order has shipped, you will receive an email with a tracking number. You can use this number on our website to track the delivery status of your purchase.
4. Do you offer international shipping?
- Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please visit our shipping information page for more details.
5. Are there any washing restrictions for your products?
- Specific washing instructions vary by product. Generally, we recommend washing with like colors and avoiding bleach to maintain the quality of the fabric.
6. What payment methods do you accept?
- We accept various payment methods including Visa, MasterCard, American Express, PayPal, and Shopify Payments.
7. How can I contact customer service?
- Our customer service team is available via email at officialbusiness@twinwearclothing.store, We're here to help!